Privacy Policy

1. Introduction

S-Link 360 ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our NDIS care management platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, organization details)
• Participant data as entered by your organization
• Usage data and analytics
• Communication data when you contact us

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and send related information
• Send administrative information and updates
• Respond to your comments, questions, and requests
• Improve our services and develop new features

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. All data is encrypted in transit and at rest, and we store data exclusively in Australian data centers to comply with data sovereignty requirements.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you cancel your account, we retain your data for 30 days before secure deletion.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct inaccurate personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Data portability

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@slink360.com
Address: Level 10, 123 Collins Street, Melbourne VIC 3000, Australia